Returns

Wrong item?

If you’ve received the wrong item please email me as soon as possible. Please email me a photo of your order as you received it and your order number. I will send you the right item at my own cost of course.

Returns due to change of mind

I accept returns due to change of mind as long as a request to return is received by us within 14 days of receipt of item, and are returned to us in original packaging, unused, and in resellable condition. The refund paid is the value of the product and shipping costs. Return shipping will be paid at the customers’ expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed.

Damaged package?

So sorry that has happened! Please send me an email as I want you to be happy and I will try to come up with a way to make it up to you. If the order arrives damaged due to mishandling by your postal services, please get in touch with your national or local postal service to file a complaint.

Lost package?

Please check first which address you filled out and make sure that’s correct. If you filled out the wrong address, I advise checking the address you filled out and see if it’s arrived there. I can not be held responsible for address errors.

If you chose ‘(international) shipping with track and trace’, you get a track and trace code to see where your package is at that moment. With insured shipping, I can get a refund from the courier or postal services, though please note that they are allowed to deliver the package within one year after sending it without refunding money.

If you have chosen shipping without track and trace I can’t track it for you. Although it’s just me running my shop (I’m not a big business) I do always try to find a solution where I can so send me an email please!